Terms

Terms of Service

Last updated: 4 May 2026

These are the terms ("Terms") that govern your use of Neuro8 ("Neuro8", "we", "us", "our"), operated by V8 Media (Pty) Ltd, a company registered in South Africa. By creating an account or using the service, you agree to these Terms. If you don't agree, please don't use Neuro8.

1. Who we are

Neuro8 is built and operated by V8 Media (Pty) Ltd ("V8 Media"), based in Cape Town, South Africa. Contact details are at the bottom of this page.

2. What Neuro8 does

Neuro8 is a marketing analytics tool. You connect your own marketing accounts — Facebook Pages, Instagram Business accounts, Meta Ads accounts — and we analyse your ads and organic posts so you can see which creative is working and why. You can also upload content (text, video, audio scripts) for neural-activation analysis before you ship it. We use AI models — including our own scoring engine and third-party services like Anthropic's Claude — to interpret content and produce reports, briefs, and recommendations.

3. Your account

• You must be at least 18 years old to use Neuro8.
• You're responsible for keeping your login credentials secure. If something happens on your account, we treat it as your action unless you tell us your account was compromised.
• You must give us accurate information when you sign up and keep it up to date.
• One account per person or organisation. Don't share logins.

4. What you can do with Neuro8

You can use Neuro8 for any lawful marketing purpose — analysing your own creative, generating briefs for content you plan to publish, comparing variants of ads, exploring how different audiences might respond. You keep ownership of everything you upload and everything we generate for you (see section 7 below).

5. What you can't do

When you use Neuro8 you agree not to:

• Break any law, infringe anyone's rights, or use Neuro8 to harass, defame, or harm anyone
• Upload content you don't have the right to use
• Try to reverse-engineer, scrape, copy, or rebuild any part of Neuro8
• Use Neuro8 to train competing AI models or build a competing product
• Connect Meta accounts you don't have permission to access
• Probe, attack, overload, or disrupt the service or its underlying infrastructure
• Resell, sublicense, or commercially redistribute Neuro8 outputs as a standalone product
• Use Neuro8 to generate content that is illegal, deceptive, or designed to mislead consumers

If you break these rules we may suspend or close your account. For serious breaches we'll close it without notice.

6. Connecting Meta and other third-party platforms

When you connect a Meta account (Facebook, Instagram, Meta Ads), you authorise Neuro8 to access only the data you grant during the OAuth flow. We use that access strictly to run the features you asked for — analysing your ads and posts, generating reports, drafting briefs.

You agree that:

• You will only connect Meta accounts you own or are authorised by the owner to connect
• Your use of Neuro8's Meta features is also subject to Meta's Platform Terms and Developer Policies
• You can disconnect Meta at any time inside Neuro8, which immediately revokes our access tokens
• Meta may change its API terms at any time, and we may have to adjust or remove features in response

7. Your content and what we own

You own what you upload. Ad scripts, brand profiles, audience profiles, products, briefs you create — all yours.

You own the analysis we generate for you. The reports, neural-activation scores, content briefs, and recommendations Neuro8 produces for your account belong to you and you can use them in your business however you like.

You give us a limited licence to run the service. By uploading content or connecting accounts, you grant Neuro8 a non-exclusive, worldwide, royalty-free licence to host, copy, process, transmit, and display your content for the sole purpose of providing the service to you.

We may use anonymised aggregate data to improve the product. We never use your raw business data, account names, or identifiable content to train models or improve features for other customers. Aggregate, fully de-identified statistics (e.g. "users on average create 3 briefs per week") may be retained for product improvement.

We own Neuro8 itself. The platform, the underlying scoring engine, the user interface, the brand, the code, and all related intellectual property remain the property of V8 Media. These Terms don't grant you any rights to our IP beyond using the service.

8. AI predictions are predictions, not promises

Neuro8 uses neural-network models and large language models to predict how content might affect a brain or perform in market. These outputs are directional guidance, not guaranteed results.

• Neural-activation scores are statistical predictions. Real-world performance depends on many factors outside our model.
• Briefs and recommendations are creative starting points. You're responsible for reviewing, editing, and approving anything you publish.
• Neuro8 outputs are not medical, psychological, financial, or legal advice.
• You're responsible for ensuring any content you publish complies with the laws and platform policies that apply to your industry.

9. Pricing and billing

Some features of Neuro8 are free. Other features may require a paid subscription. If you sign up for a paid plan:

• Pricing for your plan is shown at the point of sign-up
• You authorise us to charge your payment method on the agreed billing schedule
• All fees are exclusive of VAT and other taxes unless stated otherwise
• Subscriptions renew automatically until you cancel; you can cancel any time inside your account settings
• We don't offer refunds for partial billing periods, except where required by law
• If we change pricing, we'll give you at least 30 days notice before the next renewal

10. Service availability

We aim to keep Neuro8 running smoothly but we don't promise 100% uptime. We may need to take the service offline for maintenance, upgrades, or in response to incidents. We'll communicate planned downtime where reasonable. We're not liable for unavailability outside our reasonable control (e.g. if Meta's API goes down, or if our hosting provider has an outage).

11. Suspension and termination

You can leave any time. Delete your account by following the steps on our data deletion page. Once we confirm, we permanently remove your data within 30 days.

We may suspend or close your account if you break these Terms, if your use of the service threatens its security or stability, or if we're required to by law. For serious breaches we may close immediately without notice. For lesser issues we'll usually warn you first.

On termination, your access stops, and we delete your data per our Privacy Policy.

12. Disclaimer of warranties

Neuro8 is provided "as is" and "as available". To the fullest extent allowed by law, we make no warranties of any kind — express, implied, statutory, or otherwise — including warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement. We don't warrant that Neuro8 will be error-free, uninterrupted, or that its outputs will achieve any particular result for your business.

13. Limitation of liability

To the fullest extent allowed by law:

• Neuro8 is not liable for any indirect, incidental, consequential, special, or punitive damages — including lost profits, lost revenue, lost business opportunities, or loss of data — arising from your use of the service
• Our total liability for any claim relating to Neuro8 is capped at the greater of (a) the amount you paid us in the 12 months before the claim arose, or (b) ZAR 1,000
• Nothing in these Terms limits our liability for fraud, gross negligence, or anything that can't be limited under South African law

14. Indemnification

You agree to defend and indemnify V8 Media against any third-party claim, loss, or expense arising from (a) your breach of these Terms, (b) content you uploaded or connected to Neuro8 that you didn't have the right to use, or (c) your misuse of Neuro8 outputs in your published marketing.

15. Governing law and disputes

These Terms are governed by the laws of the Republic of South Africa. Any dispute will be heard in the courts of South Africa, with the exception that we may seek injunctive relief in any jurisdiction necessary to protect our intellectual property.

16. Changes to these Terms

We may update these Terms from time to time. The "last updated" date at the top will change. If a change meaningfully affects your rights or obligations, we'll notify you by email or in-app at least 14 days before it takes effect. Continued use after changes take effect means you accept the new Terms.

17. Other

• Whole agreement. These Terms plus our Privacy Policy are the entire agreement between you and us about Neuro8.
• No transfer. You can't transfer your account or these Terms to anyone else without our written consent. We can transfer them as part of a merger, acquisition, or sale of V8 Media's business.
• If part is unenforceable. If any clause is found unenforceable, the rest of the Terms still apply.
• No waiver. If we don't enforce a clause once, that doesn't mean we've waived it.

18. Contact

V8 Media (Pty) Ltd
Cape Town, South Africa
Email: info@neuro8.ai